Transform Workplace Conflict Into an Opportunity

Not being equipped to resolve conflict can cause stress and anxiety.  Not only for yourself but for the people you lead or influence. Continual conflict can impact on team morale. You will find the workmanship, quality, processes, communication and productivity rapidly deteriorate. Conflict not addressed, could lead to more officious mediation or result in talented people leaving your organisation.

Or you might find yourself feeling restricted or powerless because of the behaviors of others.

Conflict can actually be a good thing in the workplace provided that it is managed in the right way.

Transforming conflict into a situation of negotiating ideas can be empowering for all involved.

A well-managed conflict can transform into an opportunity to open up discussions on an issue and improve communications.  If team members can sensibly manage the conflict it can actually stimulate innovation, creativity and growth.  Your management of conflict around you will enhance your leadership skills and your professional reputation.

With professional development training, you can enhance your leadership skills to resolve conflict around you, by transforming into an opportunity.


People can come into conflict when there is a difference of opinion about direction or priorities. This can put the spotlight on the grey areas that need addressing in your business.

For example are your team clear on the objectives of your operational plan? Are they clear on how this relates to the strategic vision?  What are the key objectives for the project? What are the Key results areas or performance goals?

Most importantly WHY: Why are they there, why are they doing this work, why is it important?  The common goal may be different for each person.  This can relate to your team, your contractors and even your clients.


Consistent professional development training is vital to keep your communication skills relevant and current. Conflict will arise when effective communication is lacking and you need to shift or change the way in which you are communicating your ideas or needs.

For example, if you have not clearly communicated expectations in your agreement with a client, you will inevitably come into conflict around what you both believe to be the goals of the exchange. Are you using the wrong language in your marketing, contracts, quotes, proposals or presentations? A good rule of thumb is to gain feedback every 6 months with surveys, group sessions, beta testing etc as your typical client can shift or their language change.


There are too many cooks when one person is unclear on what the other is doing when too many people are taking control or one person is dominating the team will become unproductive and the results unpredictable.

Conflict will arise when personalities try to dominate in a particular area. Whether it be in a workplace team, a community group or a sporting team, those that are unclear about their roles and responsibilities or that of their counterparts, will come into conflict.

Involving each person in professional development training will enable people to not only resolve the conflict but also learn about operational planning, communication, leadership, organizational structure etc. by participating in the training together, the team will establish a common language. Most importantly, each person needs to understand how their role plays are part in the long term goals (strategic plan) and short term goals (operational plan).

Professional Development Training will equip you with the tools to help resolve conflict, increase workplace standards and raise the professional environment.

Take the quiz below to find out how well you manage conflict.

About the Author:

Barbara Clifford (The Time Tamer) is a time management & stress management enthusiast based in Alice Springs, Australia.  She has spent over 20 years working in time precious and stressful industries such as film, hospitality and marketing.  She has always had a burning passion for creating order and making sense of things.  She is sought after like a beacon in a sea of chaos to provide professional development in the business environment through workshop training, coaching, mentoring, online training programmes, webinars and as a guest speaker around Australia.  Her professional experience has included contracts with small business, Not For Profits, Aboriginal Organisations, Media, Marketing, Aged Care, Universities, Health Services and Cruise Ships. Follow Barbara on Twitter @barbclifford.