What’s it all about?

This half-day workshop is the ideal introduction to conflict management. Participants will learn how to better manage their own thoughts or feelings while also managing the behaviours of others.

Learning Outcomes:

  • Understanding the fine lines between winning and losing situations
  • Negotiating with all different types of stakeholders
  • Questioning techniques
  • Negotiation tricks
  • The importance of record-keeping
  • Personal triggers and how to adapt
  • The art of active listening

This course is ideal for:

  • Anyone new to a position of management
  • Small Businesses wanting to close bigger deals
  • Those that struggle to direct others
  • Anyone involved in sales or customer service
  • Anyone who wants to maintain their control in negotiating conversations.


Early Bird Tickets: $200

Standard Tickets: $250

Group of 5: $875

(Chamber of Commerce Members receive a 15% discount. Please contact us before placing your order to receive your discount code).

**Please note: unfortunately the venue does not allow for wheelchair access.