No one likes to work in a toxic work environment. We are at our best when we are surrounded by positive and supportive people.
There are so many reasons why we should manage difficult behaviors around us, but here are my top 6:
1. GET RID OF STRESS & ANXIETY
Workplace Stress is becoming a concerning issue, being the largest proportion of compensation claim. In fact, 4 million working Australians are in the upper 2 quartiles of emotional exhaustion.
Stress is typically a mental or physical state that occurs when a person is not equipped with skills or resource to cope with the demands or pressures of a situation. Typically, I am seeing people present to me with work related stress that stems from conflict in the work environment and being ill-equipped for dealing with difficult behavior.
2. WORKERS VOTE WITH THEIR FEET
I hope you know what I mean when I say that. If people don’t like their working environment, they’ll let you know. If they are also ill-equipped to deal with difficult behavior, they’ll move on. It takes just one toxic person to damage the team morale, deflating and demotivating your workforce. If people also have to witness the unjustified verbal attacks or similar inappropriate behavior, this adds to their own personal workplace stress. Whether you are a business owner or a manager, a depleted and unproductive workforce is going to make your job harder.
3. AND NOW YOU’RE A PEACE KEEPER
If you are unable to deal with difficult behavior in your work environment, there inevitably are going to be blow ups. There will be an increase in conflict and quite possibly behavior or actions that are inappropriate in a work environment. You owe it to your staff or your colleagues to assist them. The way you respond to the inappropriate behavior may enable them to realize they need to change, avoiding complex situations that require disciplinary action for which you might be responsible.
Do you really need that added hassle, increased workload or to be dealing with the stress leave?
4. INCREASE WORKPLACE STANDARD
Once you are equipped with the skills to manage difficult behavior, you are improving the working standards and professional environment. If you can respond to difficult behavior with a professional and intelligent manner, you raise the bar for others. If you can assist people with their behavior by how you respond, you’re improving their professional behavior also.
A rising tide, lifts all ships. So improving the standards of workplace relations will improve standards in other areas of your business and organization also.
5. IMPROVE COMMUNICATION
Perhaps there are typically two ways to respond to difficult behavior. They can be to retreat or attack, neither are productive. However, if you are equipped with the right skills to manage difficult behavior, you will notice an improvement in your communication skills; not just with your difficult colleague or customer but with others in your community or personal life.
6. INCREASE PROFESSIONALISM & CONFIDENCE
Equipped with the right skills to manage difficult behavior, you will become more confident in your communication and leadership. Not only will you feel more professional, you will be regarded as more professional by your clients, customers, superiors and staff.
Your ability to manage these complex situations will assist you in developing trust and rapport with those around you. This can only lead to good things, whether it be a promotion or increased business. If it is a difficult customer or client that you are required to deal with, managing their behavior to a positive outcome, can turn a disgruntled customer into the most loyal customer.