6 Reasons Why You Should Manage Toxic Behavior At Work

No one likes to work in a toxic work environment.  We are at our best when we are surrounded by positive and supportive people.

There are so many reasons why we should manage difficult behaviors around us, but here are my top 6:


Workplace Stress is becoming a concerning issue, being the largest proportion of compensation claim. In fact, 4 million working Australians are in the upper 2 quartiles of emotional exhaustion.

Stress is typically a mental or physical state that occurs when a person is not equipped with skills or resource to cope with the demands or pressures of a situation. Typically, I am seeing people present to me with work related stress that stems from conflict in the work environment and being ill-equipped for dealing with difficult behavior.


I hope you know what I mean when I say that.  If people don’t like their working environment, they’ll let you know.  If they are also ill-equipped to deal with difficult behavior, they’ll move on. It takes just one toxic person to damage the team morale, deflating and demotivating your workforce. If people also have to witness the unjustified verbal attacks or similar inappropriate behavior, this adds to their own personal workplace stress. Whether you are a business owner or a manager, a depleted and unproductive workforce is going to make your job harder.


If you are unable to deal with difficult behavior in your work environment, there inevitably are going to be blow ups.  There will be an increase in conflict and quite possibly behavior or actions that are inappropriate in a work environment.  You owe it to your staff or your colleagues to assist them.  The way you respond to the inappropriate behavior may enable them to realize  they need to change, avoiding complex situations that require disciplinary action for which you might be responsible.

Do you really need that added hassle, increased workload or to be dealing with the stress leave?


Once you are equipped with the skills to manage difficult behavior, you are improving the working standards and professional environment.  If you can respond to difficult behavior with a professional and intelligent manner, you raise the bar for others.  If you can assist people with their behavior by how you respond, you’re improving their professional behavior also.

A rising tide, lifts all ships. So improving the standards of workplace relations will improve standards in other areas of your business and organization also.


Perhaps there are typically two ways to respond to difficult behavior. They can be to retreat or attack, neither are productive.  However, if you are equipped with the right skills to manage difficult behavior, you will notice an improvement in your communication skills; not just with your difficult colleague or customer but with others in your community or personal life.


Equipped with the right skills to manage difficult behavior, you will become more confident in your communication and leadership. Not only will you feel more professional, you will be regarded as more professional by your clients, customers, superiors and staff.

Your ability to manage these complex situations will assist you in developing trust and rapport with those around you. This can only lead to good things, whether it be a promotion or increased business. If it is a difficult customer or client that you are required to deal with, managing their behavior to a positive outcome, can turn a disgruntled customer into the most loyal customer.

If you are in Alice Springs, you can learn how to develop personal assertiveness strategies, understand brain response functions and develop tactics to manage difficult behavior in a 1 day CDU/AIM Course for Dealing With Difficult Behaviors.

Alternatively, if you are not in this area, feel free to contact me for a Complimentary Discovery Session via skype and to learn about personal Stress Management Coaching to deal with these issues.

About the Author:

Barbara Clifford (The Time Tamer) is a time management & stress management enthusiast based in Alice Springs, Australia.  She has spent over 20 years working in time precious and stressful industries such as film, hospitality and marketing.  She has always had a burning passion for creating order and making sense of things.  She is sought after like a beacon in a sea of chaos to provide professional development in the business environment through workshop training, coaching, mentoring, online training programmes, webinars and as a guest speaker around Australia.  Her professional experience has included contracts with small business, Not For Profits, Aboriginal Organisations, Media, Marketing, Aged Care, Universities, Health Services and Cruise Ships. Follow Barbara on Twitter @barbclifford.

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