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This half-day workshop is the ideal introduction to conflict management.  Participants will learn how to better manage their own thoughts or feelings while also managing the behaviours of others.

Learning Outcomes:

  • Identifying behaviour styles
  • Shift the focus and perspective
  • Giving Feedback
  • Assertiveness Techniques
  • Speaking up for yourself
  • Managing Conflict
  • Sympathy vs Empathy

This course is ideal for:

  • Anyone new to supervision
  • Small Business owners wanting to manage the performance of their staff
  • Those that struggle to assert themselves professionally
  • Anyone wanting to better understand the dynamics of human relationships
  • Anyone frustrated by the behaviour of others

 Early Bird Tickets: $200

Standard Tickets: $250

Group of 5: $875

(Chamber of Commerce Members receive a 15% discount. Please contact us before placing your order to receive your discount code).

Workbooks and light refreshments will be provided.

**Please note: unfortunately the venue does not allow for wheelchair access.

This half-day workshop is the ideal introduction to the fundamental principles for performance management. Participants will come away with sharper communication skills and the confidence to manage the performance of staff.

From this workshop you will learn:

  • Various forms of performance management;

  • How to give valuable feedback;

  • Preventing Issues;

  • Questioning Techniques;

  • Action Research Models for Improvement;

  • Addressing concerns;

  • Motivating staff.

This workshop is ideal for:

  • Anyone new to supervision;

  • Small business owners expanding their business;

  • Any organisation going through change;

  • Those that want to build their confidence and assertiveness without creating conflict;

  • Managers wanting to brush up on their skills and learn from others.

 Early Bird Tickets: $200

Standard Tickets: $250

Group of 5: $875

(Chamber of Commerce Members receive a 15% discount. Please contact us before placing your order to receive your discount code).

Workbooks and light refreshments will be provided.

**Please note: unfortunately the venue does not allow for wheelchair access.