This half-day workshop is the ideal introduction to conflict management.  Participants will learn how to better manage their own thoughts or feelings while also managing the behaviours of others.

Learning Outcomes:

  • Identifying behaviour styles
  • Shift the focus and perspective
  • Giving Feedback
  • Assertiveness Techniques
  • Speaking up for yourself
  • Managing Conflict
  • Sympathy vs Empathy

This course is ideal for:

  • Anyone new to supervision
  • Small Business owners wanting to manage the performance of their staff
  • Those that struggle to assert themselves professionally
  • Anyone wanting to better understand the dynamics of human relationships
  • Anyone frustrated by the behaviour of others

 Early Bird Tickets: $200

Standard Tickets: $250

Group of 5: $875

(Chamber of Commerce Members receive a 15% discount. Please contact us before placing your order to receive your discount code).

Workbooks and light refreshments will be provided.

**Please note: unfortunately the venue does not allow for wheelchair access.