Dealing With Difficult Behaviour
Charles Darwin University, in partnership with the Australian Institute of Management has appointed Barbara Clifford to deliver short courses designed and owned by the Australian Institute of Management..
What difference can a positive and professional environment make to your working life?
Do you have the essential tools to maintain composure in the face of difficulty?
Not being equipped to manage difficult behaviour can cause stress and anxiety. Team morale can be damaged and talented people leave your organisation.
You might find yourself feeling restricted or powerless because of the behaviours of others.
By equipping yourself with tools to manage diifficult behaviour you will improve communications and productivity around you. Workplace standards and professionalism will increase.
Whether dealing with an aggressive client, a customer or an abrupt or discourteous employer or employee, we all need to deal with difficult behaviour at some point.
Improve your confidence and professionalism with personal assertiveness strategies.
How do you know when to react to difficult behaviour and how should you react? Are you confident that you are responding in the most effective manner? Identifying and understanding different types of behaviour will enable you to respond positively, assertively, professionally and with confidence. Your management of difficult behaviour will not only improve your working environment but that of others.
Thursday, 28th March, 2019
8:30am - 4:30pm
The Dealing with Difficult Behaviours short course supports your development as a proficient communicator, adept in dealing with challenging personalities and situations. Through this course, you will gain the confidence and professionalism to maintain composure in the face of difficulty.
THIS COURSE IS RIGHT FOR YOU:
Designed for anyone who wishes to strengthen their skills in handling challenging situations appropriately and successfully.
YOUR EMPLOYER WILL BENEFIT BECAUSE:
You'll have the skills to positively address difficult situations and determine a way forward that recognises and respects the needs of all parties.
- Develop personal assertiveness strategies
- Understand brain response functions to others' difficult behaviour
- Identify ways people create and use conflict to manipulate others
- Identify and understand types of difficult behaviour
- Develop tactics to manage difficult behaviour
- Communicate positively and assertively
- Determine how and when to train, coach and counsel difficult employees
- Respond to difficult situations with professionalism and confidence
FOR MORE INFORMATION CONTACT
T. 08 8946 6065
Morning Tea & Afternoon Tea Light Refreshments Provided.
A complimentary lunch is also provided.
Join us in the training rooms of the
Charles Darwin University - Alice Springs Campus