Dealing With Difficult Behaviour – CDU Alice Springs

Dealing with Difficult Behaviour

Dealing With Difficult Behaviour

Charles Darwin University, in partnership with the Australian Institute of Management has appointed Barbara Clifford to deliver short courses designed and owned by the Australian Institute of Management..

What difference can a positive and professional environment make to your working life?

Do you have the essential tools to maintain composure in the face of difficulty?

Managing Diffiuclt Behaviour

Not being equipped to manage difficult behaviour can cause stress and anxiety.   Team morale can be damaged and talented people leave your organisation.

You might find yourself feeling restricted or powerless because of the behaviours of others.

By equipping yourself with tools to manage diifficult behaviour you will improve communications and productivity around you.  Workplace standards and professionalism will increase.

Whether dealing with an aggressive client, a customer or an abrupt or discourteous employer or employee, we all need to deal with difficult behaviour at some point.

Saying No in Business

Improve your confidence and professionalism with personal assertiveness strategies.

How do you know when to react to difficult behaviour and how should you react? Are you confident that you are responding in the most effective manner?  Identifying and understanding different types of behaviour will enable you to respond positively, assertively, professionally and with confidence.  Your management of difficult behaviour will not only improve your working environment but that of others.

Thursday, 28th March, 2019
8:30am - 4:30pm

The Dealing with Difficult Behaviours short course supports your development as a proficient communicator, adept in dealing with challenging personalities and situations. Through this course, you will gain the confidence and professionalism to maintain composure in the face of difficulty.


Designed for anyone who wishes to strengthen their skills in handling challenging situations appropriately and successfully.


You'll have the skills to positively address difficult situations and determine a way forward that recognises and respects the needs of all parties.


  • Develop personal assertiveness strategies
  • Understand brain response functions to others' difficult behaviour
  • Identify ways people create and use conflict to manipulate others
  • Identify and understand types of difficult behaviour
  • Develop tactics to manage difficult behaviour
  • Communicate positively and assertively
  • Determine how and when to train, coach and counsel difficult employees
  • Respond to difficult situations with professionalism and confidence

T. 08 8946 6065

Morning Tea & Afternoon Tea Light Refreshments Provided.

A complimentary lunch is also provided.


Join us in the training rooms of the

Charles Darwin University - Alice Springs Campus
Grevillea Drive
Alice Springs

4 Responses to “Dealing With Difficult Behaviour – CDU Alice Springs”

  1. Majad

    Do I need to register before attending or what would be the procedure?

    • Barbara Clifford

      Hi Majad. Yes you need to register. If you click on the “Enrol now” button it will take you to the CDU Enrollment page for further details and costs.

  2. Ann

    Hi can you please advise of costs – thanks

    • Barbara Clifford

      Hi Ann, If you click on the “Enrol now” button it will take you to the CDU Enrollment page for further details and costs. There are two sections, one for Alice Springs and one for Darwin. I hope this helps.


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