When I run training events, workshops or deliver coaching to people, and have a really good experience, I feel really good about it. Do you feel that way? You feel really pumped, you think to yourself, "that was awesome, that went really well, that was a success." You focus on those great things that happened with your business experience. I'm not sure what your businesses may be, perhaps it's the customer experience, maybe it's fulfilling a contract or a project. When things go really well, we say "yes!" and give ourselves a big pat on the shoulder, and there is nothing wrong with that. However, we've got to look for problems within our business.
We should look for the flaws and weaknesses, we should look for problems even if the problems don't exist because these are the areas where our business can improve. When I do my workshops, I have on the feedback forms “what didn't you like? what would you like to see more of? where can I improve?” and even when I finish my coaching or halfway through the coaching journey, I check in with my clients to see where they're at and ask them “what's not working? where can we be better in this situation?” You might say to me, "well, everything's perfect." I would then ask you, "do you need more clients?" and some people will say to me, "no, I've got more than enough" or "everything's fine, there are no problems, I don't need more clients, everything's great." That's okay if that's your situation if your business doesn't need to grow or you don't want your business to grow, not everybody does want that. However, if you do want your business to grow, then find some problems with it.
It's kind of counter intuitive to what we are told in business, we're always told to focus on the positives, be positive, have a positive mindset. I'm not taking away from that, what I'm saying is look for where you can improve and turn that into a problem that you want to resolve. I strongly encourage you to put that problem to this group or to the groups that you're connected to on social media. Ask within your networks, "how do you deal with this? how do you solve this?", talk about the issue. It's okay to talk about it and to ask those questions because the solution really could just be a small step away. You may be sitting in this blind environment, within your comfort zone rather than taking yourself and pushing yourself to the next level when all it might be is one simple act, and you don't know about it because you haven't asked the question yet. You may think the mountain is huge but to get to that top of the mountain might only take one or two simple steps.
I really encourage you to ask questions, because in the questioning, the learning happens and within that learning, it removes the pain. Think about those pain points, think about where you can improve, think about the things that are bugging you in your business and embrace those weaknesses, because when we solve those, our business grows and guess what, once we deal with that, we should look for another one. Find the next thing that you're going to resolve, find where those weaknesses are, grow from that and build on it. I would really love to hear your thoughts on this. Do you agree? Do you disagree? Let me know what you think about this and I really look forward to hearing your responses.
- Ask yourself “What can I do better?” even if things went well.
- Ask your peers for suggestions on solving little problem.
- Gain feedback from your customers & clients as much as possible.
- Become complacent with success
- Keep on keeping on and doing things the same way
- Disregard complaints or defend yourself. Look at ways this can inform your improvement
If you feel you need better outcomes, to be more productive and produce better results, I may be able to provide you with some refreshing new strategies.
You can book a time to chat. My goal is not to sell but to always give value. Promise.
About the Author:
Barbara Clifford (The Time Tamer) is a time management & stress management enthusiast based in Alice Springs, Australia. She has spent over 20 years working in time precious and stressful industries such as film, hospitality and marketing. She has always had a burning passion for creating order and making sense of things. She is sought after like a beacon in a sea of chaos to provide professional development in the business environment through workshop training, coaching, mentoring, online training programmes, webinars and as a guest speaker around Australia. Her professional experience has included contracts with small business, Not For Profits, Aboriginal Organisations, Media, Marketing, Aged Care, Universities, Health Services and Cruise Ships. Follow Barbara on Twitter @barbclifford.