Upcoming Events

This workshop is presented in partnership with the Chamber of Commerce NT and The Time Tamer What’s it all about? Learn the fundamental principles of customer or client service by meeting expectations, preventing issues, keeping things running smoothly, and how to make an unforgettable first impression. What you’ll learn: What is customer service and why is it important. Identifying Good & Bad Experiences The different type of needs the customer has Client & Customer Expectations & Judgement Word of Mouth…

What’s it all about? A new position as a leader is exciting and daunting at the same time. A new skill set and knowledge is required, as well as the ability to lead people. The Emerging Leader's Series provides an introduction to core knowledge to get people feeling skilled and confident in meeting the needs of their team, organisation and client group. There are four half day workshops in the series. We encourage participants to participate in all workshops, but…

What’s it all about? Literature suggests that EQ may be a better predictor of effective leadership and success in both work and personal lives than IQ. This is because a person’s ability to perceive, identify and manage emotions provides the basis for the social and emotional competencies that are important for success in almost all jobs. This workshop provides an overview for developing EQ capabilities and why these competencies contribute to personal and organisational success. Participants discover how to make…

What’s it all about? A new position as a leader is exciting and daunting at the same time. A new skill set and knowledge is required, as well as the ability to lead people. The Emerging Leader's Series provides an introduction to core knowledge to get people feeling skilled and confident in meeting the needs of their team, organisation and client group. There are four half day workshops in the series. We encourage participants to participate in all workshops, but…

What’s it all about? Workshop participants gain understanding of their own communication styles and preferences, including natural tendencies for reaction in a range of contexts. Participants will explore what it means both to communicate assertively to ensure their needs are communicated and understood, and to listen effectively to ensure the message of others is heard. This interactive workshop leaves participants feeling more confident and skilled to engage in challenging conversations, how and when to say ‘no’, and to communicate their…

What’s it all about? A new position as a leader is exciting and daunting at the same time. A new skill set and knowledge is required, as well as the ability to lead people. The Emerging Leader's Series provides an introduction to core knowledge to get people feeling skilled and confident in meeting the needs of their team, organisation and client group. There are four half day workshops in the series. We encourage participants to participate in all workshops, but…

What’s it all about? Time Management is crucial to remaining effective in today’s fast paced work environment, where there is a growing need to do more with less. This workshop provides participants with the skills to gain greater control of the time they have, to enable them to plan for and achieve what they need to. Participants gain skills in developing SMART goals, prioritising their work and dealing with time wasters.   In this session we will explore: Getting started…

What’s it all about? A new position as a leader is exciting and daunting at the same time. A new skill set and knowledge is required, as well as the ability to lead people. The Emerging Leader's Series provides an introduction to core knowledge to get people feeling skilled and confident in meeting the needs of their team, organisation and client group. There are four online workshops in the series. We encourage participants to participate in all workshops, but it is…