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March 2021

Professionalism in the Workplace

March 19 @ 9:00 am - 11:00 am
Chamber of Commerce Boardroom, Chamber of Commerce, Suite 8,1st Floor, 54 Reg Harris Lane
Alice Springs, Northern Territory 0870 Australia
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$99

What’s it all about? What does it mean to be a professional? Is it about dress, or language, helpfulness or response time? All those things are part of it, but professionalism is about much more. Professionalism is about ethical decision making and behaviour that is applied consistently across all facets of work. This workshop builds participants’ understanding of what it means to be a professional. It explores some of the key components of professionalism in the workplace, with practical experience…

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Customer Service Workshop

March 24 @ 8:30 am - 12:30 pm
Chamber of Commerce Boardroom, Chamber of Commerce, Suite 8,1st Floor, 54 Reg Harris Lane
Alice Springs, Northern Territory 0870 Australia
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$255 – $275

This workshop is presented in partnership with the Chamber of Commerce NT and The Time Tamer What’s it all about? Learn the fundamental principles of customer or client service by meeting expectations, preventing issues, keeping things running smoothly, and how to make an unforgettable first impression. What you’ll learn: What is customer service and why is it important. Identifying Good & Bad Experiences The different type of needs the customer has Client & Customer Expectations & Judgement Word of Mouth…

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April 2021

Emerging Leader’s Series Emotional Intelligence & the Brain

April 1 @ 8:30 am - 12:30 pm
Chamber of Commerce Boardroom, Chamber of Commerce, Suite 8,1st Floor, 54 Reg Harris Lane
Alice Springs, Northern Territory 0870 Australia
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$99

What’s it all about? A new position as a leader is exciting and daunting at the same time. A new skill set and knowledge is required, as well as the ability to lead people. The Emerging Leader's Series provides an introduction to core knowledge to get people feeling skilled and confident in meeting the needs of their team, organisation and client group. There are four half day workshops in the series. We encourage participants to participate in all workshops, but…

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Emotional Intelligence

April 15 @ 9:00 am - 11:00 am
Chamber of Commerce Boardroom, Chamber of Commerce, Suite 8,1st Floor, 54 Reg Harris Lane
Alice Springs, Northern Territory 0870 Australia
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$99

What’s it all about? Literature suggests that EQ may be a better predictor of effective leadership and success in both work and personal lives than IQ. This is because a person’s ability to perceive, identify and manage emotions provides the basis for the social and emotional competencies that are important for success in almost all jobs. This workshop provides an overview for developing EQ capabilities and why these competencies contribute to personal and organisational success. Participants discover how to make…

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May 2021

Emerging Leader’s Series: Communication Skills

May 6 @ 8:30 am - 12:30 pm
Chamber of Commerce Boardroom, Chamber of Commerce, Suite 8,1st Floor, 54 Reg Harris Lane
Alice Springs, Northern Territory 0870 Australia
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$159

What’s it all about? A new position as a leader is exciting and daunting at the same time. A new skill set and knowledge is required, as well as the ability to lead people. The Emerging Leader's Series provides an introduction to core knowledge to get people feeling skilled and confident in meeting the needs of their team, organisation and client group. There are four half day workshops in the series. We encourage participants to participate in all workshops, but…

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Effective Communication Skills

May 20 @ 9:00 am - 11:00 am
Chamber of Commerce Boardroom, Chamber of Commerce, Suite 8,1st Floor, 54 Reg Harris Lane
Alice Springs, Northern Territory 0870 Australia
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$99

What’s it all about? Workshop participants gain understanding of their own communication styles and preferences, including natural tendencies for reaction in a range of contexts. Participants will explore what it means both to communicate assertively to ensure their needs are communicated and understood, and to listen effectively to ensure the message of others is heard. This interactive workshop leaves participants feeling more confident and skilled to engage in challenging conversations, how and when to say ‘no’, and to communicate their…

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June 2021

Emerging Leader’s Series: Leadership Styles & Role Clarity

June 3 @ 8:30 am - 12:30 pm
Chamber of Commerce Boardroom, Chamber of Commerce, Suite 8,1st Floor, 54 Reg Harris Lane
Alice Springs, Northern Territory 0870 Australia
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Free

What’s it all about? A new position as a leader is exciting and daunting at the same time. A new skill set and knowledge is required, as well as the ability to lead people. The Emerging Leader's Series provides an introduction to core knowledge to get people feeling skilled and confident in meeting the needs of their team, organisation and client group. There are four half day workshops in the series. We encourage participants to participate in all workshops, but…

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Time Management

June 17 @ 9:00 am - 11:00 am
Chamber of Commerce Boardroom, Chamber of Commerce, Suite 8,1st Floor, 54 Reg Harris Lane
Alice Springs, Northern Territory 0870 Australia
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Free

What’s it all about? Time Management is crucial to remaining effective in today’s fast paced work environment, where there is a growing need to do more with less. This workshop provides participants with the skills to gain greater control of the time they have, to enable them to plan for and achieve what they need to. Participants gain skills in developing SMART goals, prioritising their work and dealing with time wasters.   In this session we will explore: Getting started…

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July 2021

Emerging Leader’s Series: Mentoring & Coaching

July 1 @ 8:30 am - 12:30 pm
Chamber of Commerce Boardroom, Chamber of Commerce, Suite 8,1st Floor, 54 Reg Harris Lane
Alice Springs, Northern Territory 0870 Australia
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Free

What’s it all about? A new position as a leader is exciting and daunting at the same time. A new skill set and knowledge is required, as well as the ability to lead people. The Emerging Leader's Series provides an introduction to core knowledge to get people feeling skilled and confident in meeting the needs of their team, organisation and client group. There are four online workshops in the series. We encourage participants to participate in all workshops, but it is…

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Resilience – the Grit Factor

July 15 @ 9:00 am - 11:00 am
Chamber of Commerce Boardroom, Chamber of Commerce, Suite 8,1st Floor, 54 Reg Harris Lane
Alice Springs, Northern Territory 0870 Australia
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Free

What’s it all about? This workshop provides participants with an understanding of resilience and its five key components which strengthen people’s ability to bounce back in the face of adversity in the workplace and at home. Participants learn how to recognise their own levels of resilience and emotional intelligence. They explore a range of skills that can be developed to increase resilience levels and how these skills can be used to guide behaviour and thinking to keep them emotionally strong…

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